Returns & Refund Policy

The following Return and Refund conditions apply per item, not per order.

Definitions
Refund: a certain amount of money is given back to you
Reshipping/reshipment: we send you another copy of a given ordered article
Return: you send us back an item
Exchange: you’ve returned an item and we send you another one

Accepted reasons for exchange, reshipment or/and refund - exhaustive list

Parcel has not arrived after 40+ days

You have 2 options
- full refund
- or reshipping, we ship you another one

Item faulty or damaged on arrival

You have 2 options
- you return it at your own expense and get a full refund of the price of the item
- you return it at your own expense and we ship you another one
- you keep it and get a 50% refund

The return address and instructions are given below.

Incorrect item shipped

Mistakes unfortunately happen.

You have 2 options
- you return it at your own expense and we ship you the originally ordered one
- you keep it and get the necessary refund so that you would have paid only 50% of it *

* If you’ve paid less than 50% of its price when you ordered the other product, you just keep it. You’re very lucky ♥.

Item doesn't fit

You have 2 options
- you return it at your own expense and we ship you another one
- you keep it and get the necessary refund so that you would have paid only 50% of it *

Order impossible to fulfill

Even with the best precautions, we might sometimes face incoherence between our website and production or stocks. If we’re not able to fulfill your order, you will be fully refunded in the shortest delay.

Unaccepted reasons for exchange, reshipment or/and refund - non-exhaustive list

The product doesn’t match your expectation.
You didn’t order the right article or variant.
The item has been damaged by you.
You’ve changed your mind.
etc.

Exchanges, reshipping, and refunds are not accepted in these situations - non-exhaustive list

the item already has been worn by you before proof
the item has been damaged by you
etc.

Returns are not accepted in these situations

the item already has been worn by you
the item has been damaged by you

Additional conditions for exchange, reshipment or refund

Along with any exchange, reshipping or refund request, a photo (proof picture) of the faulty, damaged or incorrect item received must be provided by you within 48 hours after delivery.
The item must not have been worn or used prior to that.
All requests can and must be issued using the Issue Declaration forms you can access by following the instructions given in the next point.

Those conditions, of course, don’t apply to parcels which never arrived or were very late. In these situations, just issue a complaint after 40 days have passed since your order has been fulfilled, but before 60 days. Passed that deadline of 60 days, no refund or reshipping can be approved.
If in between the 40-day limit and the time your reshipping/refund is approved you receive the ordered item after all, that reshipping/refund will be canceled. So declare the incident as soon as possible after the 40-day limit to increase your chances of being lucky ♥.

How to request an exchange, reshipment or refund

To request an exchange, reshipping or refund, you have to log into your account.

If you haven’t created an account during the checkout process, you can create an account afterward using the same e-mail address you used to check out (it’s the one you receive notifications on). All your past orders will be accessible from your newly created account.

Once you’ve logged in, you will see the list of all your orders.
Click the one you wish to send a request for.
You will see all the articles composing your order.
Click the “Declare an Issue” button under the name of the problematic one.
The Issue Declaration form will appear.
Fill the form:

select a reason
select the number of copies of that article that pose a problem
if you chose as a reason anything else but “Parcel not arrived after 40+ days”, a field will appear requiring you to upload the proof picture
select your wish: reshipping or refund
click the VALIDATE button

... Et voilà!

You can now wait for our team to answer your request by e-mail. It usually takes less than 48 hours to receive an answer.

The “Declare an Issue” button will only appear 5 days after your parcel has been shipped.
It will automatically disappear 60 days after shipment.

If you leave the page of that order and come back later, you might still have access to the “Declare an Issue” button of an article you’ve already sent a request for. It’s normal and it doesn’t mean your request hasn’t been taken into account.
The reason is that sometimes you might have ordered more than one copy of the same article and receive them separately. Thus, you will need to be able to send another request if anything is wrong with more than one parcel.

In case of impossible reshipment

If you required another shipment, but in the meantime the corresponding article has run out of stock, the refund option is applied automatically.
You will be notified as soon as your refund has been granted.

Disapproved exchange or refund after return

In case you've returned a product and the exchange or refund isn't approved by our team after scrutiny, then

You have 2 options
- leave it there
- request we sentd that same item you sent us back to you

Refunds, reshipment, and exchanges

Once your return is received and inspected, or your Issue Declaration has been reviewed, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund, reshipment or exchange.

If you requested a refund and you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@best-dance-shoes.com.

Sale items

Only regular priced items may be refunded, exchanged or reshipped, unfortunately, most sale items cannot. The definition of which product can or can’t be refunded, exchanged or reshipped is at our full discretion. Just contact us at refund@best-dance-shoes.com to get more information.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the purchase if you requested a refund. Once the refund is validated, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about it.

Return address

If you’re required to return an item for refund or exchange, a return address will be sent to you during your e-mail exchange, started by your request on the Issue Declaration form, with our team.

Final note

These rules and conditions, including the resulting procedures, are governed by our Privacy Policy and our website’s Terms of Service.